Frequently asked questions (FAQ)

We are a proudly run Canadian company situated in Edmonton, Alberta, currently serving Edmonton, Sherwood Park, St. Albert and surrounding area. If you live outside of these zones please contact us and we will try to accommodate you.

We arrive equipped with a point of sale solution so that you can easily pay using Interact Debit, Visa or MasterCard on site in the comfort of your home.
Please note that there will be a $5.00 service fee when handling credit card payments

We accept Visa or MasterCard over the phone so it is simple to setup a prepaid account with us.

Whatever you feel most comfortable with is our best answer. Just make sure to set up a guest alarm code and provide us with it if you enable a home security system. We do not recommend leaving your keys hiding around your property for us, however we have a password-encoded system set into place to keep your keys safely guarded with us if you wish to provide us with a copy.
If you choose not to provide us a key please make sure not to lock us out for your scheduled cleaning appointment because this could result in a lock-out fee equal to the total of your cleaning bill. You will always receive a text message notification announcing the arrival and departure of our staff.

If you need to change your next scheduled cleaning appointment, simply provide us with a 48-business hour cancelation notice in order to be able to fill the scheduled appointment time slot. If we are unable to fill the appointment but notice was provided 50% of your total bill will be charged. If no proper notice is provided we will charge the total rate to the credit card we have on file.

You do not need to clean anything ever again for as long we are around. However to give you the best possible service we kindly suggest picking up toys (and other items) off the ground, or leaving us with specific instructions what container you would like the toys (or other items) to be placed into in order for us to perform our services smoothly and efficiently.

We love our pets too and are more than happy to perform our services within homes with pets. We kindly ask that you be home for the initial clean so that we can meet with the animal(s) and adjust your profile to suit pet-specific requests. If you are unable to be present for the initial service, kindly let us know and we will work with you to come up with a solution that works for everyone.

When selecting cleaning product for your home, always consider that everything you use can be absorbed into the body via the skin. The chemicals could absorb into the body through the animals paws, and fumes breathed in can be very harmful to your beloved pets.

Rest assured our products are safe for your pets, and we use these products in our own homes where our own pets reside.

We are always pleased to meet your additional cleaning needs. Simply inform us in advance of your cleaning appointment of any additional items you wish for us to clean, in order for us to make adjustments to the days schedule accordingly.
Click here to see our list of ‘Extra’ tasks you may wish to include in your visit.

We supply everything from cleaning products to equipment so that you don’t have to stock your own supplies. Our state of the art technology and products outperform the others available in the industry. We are more than happy to accommodate special requests if you would like us to use your products, however we recommend the usage of ours because we truly believe in their performance and because our staff have received extensive training to use our products effectively and efficiently.

Undeniably the best available. Our products are safe, environmentally friendly, and sustainable.

Yes, all of our employees are insured and bonded immediately upon hiring. Our company holds a $2,000,000 general liability insurance policy. We provide Blanket Fidelity and Business Services Bonding, a comprehensive insurance program with a care, custody and control clause to protect our clients as well as our employees and our business against theft, loss and injury. Our employees are also covered under the ‘Workers Compensation Board’ (WCB).

We provide a 100% satisfaction guarantee. Simply let us know within 24 hours following our services and we will return to re-clean what you are dissatisfied with at no extra cost.